ORDER SUPPORT
Refund and Cancellation Policy
Our process for wrong or damaged books, replacement requests and approved refunds.
Last updated: 16 October 2026
Order cancellation
Orders cannot be cancelled once they have been placed. Please review the selected book, quantity and delivery details carefully before completing payment or placing an order.
When to contact us
If you receive a wrong book or a book that is damaged during delivery, contact GCC Bookshop within 48 hours of delivery. Include your order number, a clear description of the issue, photographs where relevant and an unboxing photo/video.
An unboxing photo/video is compulsory for a wrong-item or damage claim because it helps us verify the parcel condition and resolve the issue fairly.
Replacement is the primary resolution
For a verified wrong or damaged book, GCC Bookshop will first aim to provide a replacement. We may ask for additional information or return instructions before arranging the replacement.
Refunds when replacement is not possible
If a verified replacement cannot be provided, GCC Bookshop may approve a refund. Approved refunds are processed to the original payment method within 5–7 business days. The time taken for the amount to appear can also depend on the bank or payment provider.
Non-returnable situations
- Change-of-mind returns are not accepted.
- Claims reported after 48 hours of delivery may not be accepted.
- Damage/wrong-item claims without the required unboxing photo/video may not be accepted.
- Normal publisher printing, cover or edition updates that do not make the supplied book wrong or damaged are not treated as a return reason.
How to request support
Email help@gccbookshop.com or contact us on WhatsApp at 9574305710. Please include the order number, your name, mobile number and the issue details so our support team can review the request.
